Terms of Service

1. Introduction

Welcome to Roboi Shop (“Platform”, “Website”, “Store”). These Terms of Service (“Terms”) govern your access to and use of the Roboi Shop platform operated by Roboi Private Limited, a company incorporated under the laws of India (“Roboi”, “Company”, “we”, “our”, or “us”).

Roboi Shop is an e-commerce platform focused on the sale of:

• NVIDIA hardware and AI computing products
• Robotics hardware and accessories
• Edge AI devices and embedded systems
• AI/robotics development kits
• Sensors, robotics peripherals, and industrial components
• Related software, licenses, and services

By accessing or using the Platform, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use the Platform.

2. Company Information

Roboi Private Limited is an AI and robotics technology company specializing in edge AI systems, robotics solutions, AI video analytics, and industrial AI infrastructure.

The Company maintains industry-standard information security practices and follows compliance frameworks including:

• ISO 27001
• SOC 2 Type II

3. Eligibility

By using this Platform, you represent and warrant that:

• You are at least 18 years old or legally capable of entering into a binding contract;
• You are authorized to purchase products on behalf of yourself or your organization;
• All information provided by you is accurate and complete.

4. Products and Services

The Platform may offer:

• Physical products
• Licensed software
• Pre-orders and customized products
• Enterprise hardware solutions
• Robotics systems and AI edge devices

Certain products may:

• Require technical expertise for installation or use;
• Be subject to manufacturer warranties;
• Be restricted for export or resale in specific jurisdictions.

Roboi reserves the right to:

• Modify product specifications;
• Discontinue products;
• Limit quantities;
• Reject orders at its discretion.

5. Pricing and Payments

All prices displayed on the Platform:

• Are subject to change without notice;
• May be displayed exclusive or inclusive of applicable taxes;
• Are payable in the currency shown at checkout.

Customers are responsible for:

• Applicable GST, customs duties, import taxes, or local levies;
• Bank charges or currency conversion fees.

Payments are processed through authorized third-party payment gateways. Roboi does not store full payment card details on its servers.

6. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

Roboi reserves the right to:

• Accept or reject any order;
• Cancel orders due to pricing errors, stock limitations, fraud concerns, compliance reasons, or technical issues.

If payment has already been processed for a cancelled order, eligible refunds will be initiated through the original payment method.

7. Shipping and Delivery

Delivery timelines are estimates only and may vary due to:

• Customs clearance;
• Supplier availability;
• International shipping delays;
• Force majeure events.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier or upon confirmed delivery, depending on the applicable logistics arrangement.

Customers are responsible for ensuring compliance with local import laws and regulations.

8. Returns and Refunds

Returns and refunds are subject to our Return Policy.

Generally:

• Opened electronic products may not be eligible for return unless defective;
• Customized or enterprise-configured products are non-refundable;
• Physical damage caused after delivery is not covered.

Customers must report damaged or incorrect deliveries within [7] days of receipt.

Roboi may require:

• Product inspection;
• Original packaging;
• Proof of purchase.

9. Manufacturer Warranties

Certain products sold on the Platform may carry manufacturer warranties, including products from NVIDIA or other third-party brands.

Unless expressly stated:

• Roboi acts as a reseller/distributor;
• Warranty claims may be subject to the original manufacturer’s terms and conditions.

Roboi does not independently guarantee uninterrupted operation or compatibility of third-party hardware/software products.

10. Use Restrictions

You agree not to:

• Use the Platform for unlawful purposes;
• Attempt unauthorized access to systems or infrastructure;
• Reverse engineer software where prohibited;
• Resell products in violation of export or manufacturer restrictions;
• Upload malicious code or interfere with Platform operations.

Roboi reserves the right to suspend or terminate access for violations of these Terms.

11. Intellectual Property

All content on the Platform, including:

• Logos;
• Branding;
• Product images;
• Software;
• Documentation;
• Design elements;
• AI/robotics content;

are owned by or licensed to Roboi Private Limited and protected under applicable intellectual property laws.

“NVIDIA” and related marks are trademarks of NVIDIA Corporation. Other trademarks belong to their respective owners.

No rights are granted except as expressly provided under these Terms.

12. Data Privacy and Security

Roboi values information security and data privacy.

The Company follows industry-standard security controls and compliance practices aligned with:

• ISO 27001
• SOC 2 Type II

We implement reasonable administrative, technical, and organizational safeguards to protect user information.

By using the Platform, you agree to our Privacy Policy regarding:

• Collection of customer data
• Use of cookies
• Order processing
• Security monitoring
• Fraud prevention

However, no online system can guarantee absolute security.

13. Limitation of Liability

To the maximum extent permitted by law, Roboi Private Limited shall not be liable for:

• Indirect or consequential damages;
• Loss of profits, revenue, or business;
• Data loss;
• Hardware incompatibility;
• Delays in shipping or customs clearance;
• Third-party product failures;
• Misuse of robotics or AI hardware.

The total liability of Roboi arising from any claim shall not exceed the amount paid by the customer for the relevant product or service.

14. Technical Disclaimer

Products sold on the Platform may involve:

• AI computation;
• Robotics systems;
• Embedded electronics;
• Industrial automation hardware.

Customers acknowledge that:

• Proper technical expertise may be required;
• Improper handling may cause equipment failure;
• Compatibility may vary across environments.

Roboi is not responsible for damages caused by improper installation, modification, misuse, overheating, electrical faults, unsupported integrations, or unauthorized alterations.

15. Compliance and Export Restrictions

Customers agree to comply with:

• Indian export laws;
• International sanctions regulations;
• Applicable import/export restrictions;
• End-use and end-user restrictions imposed by manufacturers or governments.

Products may not be exported, re-exported, or transferred to prohibited jurisdictions or entities.

16. Third-Party Services

The Platform may integrate third-party services including:

• Payment gateways;
• Logistics providers;
• Shopify infrastructure;
• Analytics tools.

Roboi is not responsible for third-party service interruptions or policies.

Use of such services may also be governed by separate third-party terms.

17. Indemnification

You agree to indemnify and hold harmless Roboi Private Limited, its directors, employees, affiliates, and partners from claims arising out of:

• Your misuse of the Platform;
• Violation of these Terms;
• Violation of laws or third-party rights.

18. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.

19. Force Majeure

Roboi shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters;
• War;
• Government actions;
• Internet outages;
• Supply chain disruptions;
• Cyber incidents;
• Labor shortages.

20. Changes to Terms

Roboi may update these Terms at any time without prior notice.

Updated Terms will become effective upon posting on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

21. Contact Information

For any questions regarding these Terms, please contact: