Refund & Return Policy

1. Introduction

This Refund & Return Policy (“Policy”) governs the return, replacement, cancellation, and refund process for products purchased through:

• Roboi Shop

The Platform is operated by Roboi Private Limited (“Roboi”, “Company”, “we”, “our”, or “us”).

By placing an order on the Platform, you agree to this Policy.

2. Eligibility for Returns

Customers may request a return or replacement only under the following circumstances:

• Product received is physically damaged during transit;
• Incorrect product delivered;
• Product is dead on arrival (DOA);
• Manufacturing defect verified by Roboi or manufacturer;
• Product significantly differs from ordered specifications.

To be eligible:

• The request must be raised within 7 days of delivery;
• The product must remain in original condition;
• Original packaging, accessories, manuals, and invoices must be retained.

3. Non-Returnable and Non-Refundable Products

The following products/services are generally non-returnable and non-refundable unless defective:

• NVIDIA GPUs and AI computing hardware once opened or installed;
• Robotics hardware and embedded electronics;
• Customized or configured products;
• Enterprise orders and bulk purchases;
• Software licenses and digital products;
• Pre-order and special procurement items;
• Products damaged due to misuse, overheating, electrical failure, improper installation, or unauthorized modification;
• Consumables and accessories unless defective.

Roboi reserves the right to determine product eligibility after inspection.

4. Order Cancellation

5. Return Process

To initiate a return request, customers must contact:

• Order number
• Product details
• Reason for return
• Photos/videos of the issue (if applicable)

The request should include:

Roboi may request additional information for verification.

Returns must not be shipped without written approval from Roboi.

6. Inspection and Approval

Returned products will undergo technical and physical inspection.

Roboi reserves the right to:

• Approve or reject return requests;
• Determine whether the issue is covered under manufacturer warranty;
• Charge applicable restocking or logistics fees where relevant.

If the returned product is found:

• Tampered,
• Physically damaged after delivery,
• Incomplete,
• Modified,
• Used beyond reasonable inspection,

the return/refund request may be rejected.

7. Refunds

Approved refunds will generally be processed:

• Within 7–15 business days after approval;
• Through the original payment method where possible.

Refund timelines may vary depending on:

• Banking partners
• Payment gateways
• International transactions
• Credit card issuers

Shipping charges, customs duties, taxes, installation fees, and payment gateway charges may be non-refundable unless otherwise determined by Roboi.

8. Replacement Policy

Where applicable, Roboi may provide:

• Replacement units;
• Repair support;
• Manufacturer RMA assistance.

Replacement timelines depend on:

• Product availability;
• Manufacturer approval;
• Import/export processes;
• Logistics conditions.

9. Manufacturer Warranty

Many products sold on the Platform are covered by manufacturer warranties.

Warranty claims may be subject to:

• Manufacturer policies;
• Service center verification;
• Technical diagnostics.

Roboi may assist customers in coordinating warranty support but does not independently guarantee third-party warranty approvals.

10. Shipping Responsibility for Returns

Unless the product is confirmed defective or incorrectly delivered:

• Return shipping costs may be borne by the customer;
• Customers are responsible for secure packaging during return transit.

Roboi is not responsible for products damaged during unauthorized or improperly packed return shipments.

11. International Orders

For international orders:

• Import duties, customs fees, and taxes are generally non-refundable;
• Customers are responsible for compliance with local import regulations;
• Delays caused by customs authorities are outside Roboi’s control.

12. Fraud Prevention

Roboi reserves the right to reject returns, refunds, or cancellations in cases involving:

• Fraudulent claims;
• Abuse of return policies;
• Unauthorized chargebacks;
• Suspicious ordering patterns.

Legal action may be initiated where necessary.

13. Limitation of Liability

Roboi Private Limited shall not be liable for:

• Indirect or consequential losses;
• Business interruption;
• Loss of data or profits;
• Delays caused by manufacturers or logistics providers.

The Company’s liability shall not exceed the amount paid for the relevant product.

14. Changes to This Policy

Roboi reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Updated versions will be posted on:

15. Contact Information

For refund, replacement, or return assistance: